Damaged Chair Shipping Box Checklist | Evetech

That glorious moment is finally here. The courier has arrived, and your brand-new gaming throne is on your doorstep. But wait… the box looks like it went ten rounds with a honey badger. A dented corner, a tear down the side. Before you panic, take a breath. A damaged chair shipping box doesn't always mean a damaged chair.

Here’s our quick, no-nonsense checklist to follow, ensuring you're covered no matter what.

First Steps: What to Do Before Opening the Box

Your first instinct might be to rip it open and check the goods. Hold on. What you do in the next five minutes is crucial if you need to make a claim. The most important rule when dealing with a potentially damaged chair shipping box is to document everything before you break the seal.

Arozzi Vernazza XL Supersoft Upholstery Material has a Unique Velvety Texture That is Fluid-Repellant and Breathable with Memory Foam Lumbar Support 4D Armrest for Office and Gaming Chair - PureBlack / VERNAZZA-XL-SPSF-PBK

R6199.00In Stock

Vertagear Racing Series PL4500 LED/RGB Base Upgrade Kit / Wireless Connectivity / Gaming Enhance Mode / Audio Syncing / Full Spectrum Colors / Magnet Charging / VG-RGB-5STARKIT

R2999.00In Stock

[BLACK/GREEN] Vertagear Racing Series S-Line SL5800 Gaming Chairs / 113KG Weight Limit / Easy Assembly / Adjustable Seat Height / VG-SL5800SE_MG

R6999.00In Stock

noblechairs EPIC Series Gaming Chair - BLACK/GOLD / Premium Design / Finest Design / Solid Steel Frame / Plenty of Adjustment / Easy Assembly / Max Load 120kg / NBL-PU-GOL-002

R7599.00In Stock

Enova ANTLER Office Chair - Black Frame / High Quality, Stretched Flannelette Fabric / Four-Level Tilt Adjustability / High Quality Stitching / Max Weight Load 136kg / EAN-001A-Black Frame

R4399.00In Stock

[BLACK/CARBON] Vertagear Racing Series P-Line PL4800 Gaming Chairs / 163KG Weight Limit / Easy Assembly / Adjustable Seat Height / VG-PL4800SE_CB

R7999.00In Stock

Document the Damage 📸

Grab your phone and become a crime scene investigator. Take clear photos and videos of the box from every angle.

• Wide Shots: Get the entire box in the frame from all sides.
• Close-Ups: Focus on the specific tears, punctures, or crushed corners.
• Shipping Label: Make sure the shipping label is visible and legible in at least one photo.

This evidence is your best friend if there’s an issue with the chair inside. It helps us quickly understand what happened during transit and streamline the support process. Whether you've invested in one of our most comfortable premium gaming chairs above R4000 or a budget-friendly model, this step is non-negotiable.

The Unboxing and Inspection Checklist ✅

Okay, you've got your photos. Now you can carefully open the box. Don't just tear it apart; you might need to repackage everything later. As you remove each component, lay it out on a soft surface like a rug or blanket to prevent scratches.

Inspect each piece methodically:

1. Upholstery: Look for any rips, scuffs, or stains on the fabric or leatherette.
2. Chair Base & Wheels: Check the 5-star base for cracks and ensure the wheels spin freely.
3. Armrests: Test the adjustment mechanisms and check for cracks in the plastic housing.
4. Mechanism & Gas Lift: Look for any visible damage to the tilt and height adjustment mechanism.

Most of the time, the extensive packaging we use does its job perfectly, and the chair inside is flawless. We know how important it is to get your setup just right, which is why we stock a massive variety of gaming chairs in South Africa to suit every gamer's needs.

Contacting Support: We're Here to Help 🔧

If you've found damage on the chair itself, don't worry. This is exactly why you took those photos earlier. Simply gather your order number and the pictures of both the box and the damaged component.

Contact our support team through the official channels on our website. We'll guide you through the next steps. Our goal is to get you sorted out and sitting comfortably in your new chair as quickly as possible, whether it's a top-tier model or one of our fantastic gaming chairs under R4000.