Wireless Charger Not Working? Common Issues & Easy Fixes

Ah, the magic of wireless charging. You drop your phone on the pad, and... nothing. No reassuring buzz, no charging icon. It's especially frustrating during Stage 4 loadshedding when every percentage point counts. If your wireless charger is not working, don't panic just yet. Often, the fix is surprisingly simple. Before you toss it out, let's run through some common issues and easy fixes to get you powered up again. ⚡

Promate 4 in 1 MagSafe Wireless Charging Station / 15W MagSafe Compatible Charger / 3.5W Apple Watch Charger / 10W Wireless Charger / 45W USB-C & 18W USB-A Output Ports / Foldable Design / Rubix-65W.Black.EU

R799.00In Stock

Promate Synergy-Pro MagSafe Charging Station - Black / MFi Certified 57W / 15W MagSafe Charger / 7.5W Apple Watch Charger / 10W Qi Charger / 24W USB-C Power Delivery / Qi Certifie / SYNERGY-PRO.BLACK

R1949.00In Stock

Promate 70W Travel Charging Adapter with Retractable Built-in USB-C Cable / Efficient GaN technology for cooler charging / 30W USB-A Quick Charge 3.0 / Built-in 10A surge protection / TripMate-GaN70R

R799.00In Stock

Promate 160W Universal Travel Adapter / 60W USB-A fast charging / Fast, cool charging with GaNFast™ / Triple 140W USB-C PD ports / Built-in 10A safety fuse / TripMate-GaN160

R1199.00In Stock

Promate 3-in-1 LED Alarm Clock with 15W Wireless Charger / 10.7lm Night Light with 3 Brightness Modes / Dual Alarm with Snooze Function / 15W Wireless Charger / 12Hr/24Hr Time Format / LUMIX-15W

R649.00In Stock

Promate AuraSlate-Trio 3 in 1 Ultra-Slim Transparent Wireless Charging Station / 15W MagSafe Compatible Charger / 3W Apple Watch Charger / 5W Wireless Charger • RGB Lightning / AuraSlate-Trio

R849.00In Stock

First Steps: The Obvious (But Often Overlooked) Checks

Before diving into complex troubleshooting, let's cover the basics. You'd be surprised how often one of these simple things is the culprit when a wireless charger seems dead.

### Phone Alignment and Case

Is your phone sitting correctly on the pad? Wireless charging works by aligning a coil in your phone with a coil in the charger. If it's off-centre, it won't connect. Nudge it around a bit to find the "sweet spot." Also, consider your phone case. While most are fine, extra-thick or rugged cases with metal plates can block the connection. Try removing the case to see if it starts charging.

### Power Connection

This sounds almost too simple, but check your connections. Is the USB cable plugged firmly into both the charging pad and the wall adapter? Is the wall adapter securely in the socket? A loose cable is a top reason for a wireless charger not working as expected.

Promate 45W Power Delivery Charging Adapter - Black / 2 x 45W USB-C PD Ports / 22.5W QC 3.0 Ports • Surge Protection / Automatic Voltage Regulator / POWERPORT-45.BLACK.EU

R399.00In Stock

Promate iCharge-PDQC3 Wall Charger / 38W Ultra-Fast Charging / Lightning Connector with Power Delivery of 20W / Quick Charge 3.0 Port / ICHARGE-PDQC3.WHITE.EU

R249.00In Stock

Promate 100W Charger with Quick Charge 3.0 / 100W Power Delivery / Qualcomm Quick Charge 3.0 / 4 Devices Simultaneous Charging / US/UK/EU/AU Plug / GANPORT4-100PD

R899.00In Stock

Promate Synergy-Pro MagSafe Charging Station - Black / MFi Certified 57W / 15W MagSafe Charger / 7.5W Apple Watch Charger / 10W Qi Charger / 24W USB-C Power Delivery / Qi Certifie / SYNERGY-PRO.BLACK

R1949.00In Stock

GIZZU Wall Charger Dual USB Port 3.4A - White - GWC2U34W

R199.00In Stock

Promate Super-Speed Charging Station with Power Delivery 3.1 & Quick Charge 3.0 / 140W USB-C PD 3.1 / 100W & 30W USB-C PD Ports / 18W QC 3.0 Port / 1.8 Meter 240W PD Cable included / GANPORT-140W.EU

R1249.00In Stock

Digging Deeper: Power & Software Fixes

If the simple checks don't solve it, the issue might be with your power source or your phone's software.

The wall adapter—or power brick—that you plug into the wall is crucial. The small 5W plug that came with an old phone probably doesn't supply enough power for modern wireless chargers. For efficient charging, you need to pair your pad with one of the quality chargers and power adapters designed to deliver sufficient wattage.

The USB cable itself can also be the problem. Over time, cables get bent, twisted, and worn out internally. Try swapping the cable with another one you know is working. If the charger springs to life, you've found your problem. For a consistently good experience, it's worth investing in accessories from top brands like Promate, which are known for their durability.

Finally, don't underestimate the classic tech support solution: restarting your phone. A quick reboot can clear temporary software glitches that may be preventing your device from recognising the charger.

Advanced Troubleshooting for Your Wireless Charger

Still no luck? Let's look at a couple more advanced possibilities. 🤔

### Overheating and Updates

Both your phone and the charger have safety features to prevent overheating. If either device feels unusually hot, it will automatically stop the charging process. Let them cool down for a while, away from direct sunlight, and then try again. Also, ensure your phone's operating system is up to date. Manufacturers often release updates that include fixes for charging-related bugs.

### Compatibility Issues

While most modern smartphones support the Qi wireless charging standard, it's never a bad idea to double-check. A quick search for your phone's model and "Qi compatibility" will give you a definitive answer. This is especially important if you're trying to integrate a new charger into your setup alongside other essential gaming accessories.

Promate AuraSlate-Trio 3 in 1 Ultra-Slim Transparent Wireless Charging Station / 15W MagSafe Compatible Charger / 3W Apple Watch Charger / 5W Wireless Charger • RGB Lightning / AuraSlate-Trio

R849.00In Stock

GIZZU Wall Charger Dual USB Port 3.4A - White - GWC2U34W

R199.00In Stock

Promate 70W Travel Charging Adapter with Retractable Built-in USB-C Cable / Efficient GaN technology for cooler charging / 30W USB-A Quick Charge 3.0 / Built-in 10A surge protection / TripMate-GaN70R

R799.00In Stock

Promate PowerSync-105 105W Charging Station with Dual Retractable Cables / 15W MagSafe Compatible Wireless Charger / 65WPD USB-C Cable & 20W Lightning Cable / 5W Wireless Charger / RGB / PowerSync-105.EU

R1049.00In Stock

Promate LucidFold-Trio Wireless Charging Station / 3-in-1 Charging Station / 15W - Phone Charger / 5W - AirPods Charger / 3W - Apple Watch Charger / 1.2m Cable / LucidFold-Trio

R799.00In Stock

Promate 4 in 1 MagSafe Wireless Charging Station / 15W MagSafe Compatible Charger / 3.5W Apple Watch Charger / 10W Wireless Charger / 45W USB-C & 18W USB-A Output Ports / Foldable Design / Rubix-65W.Black.EU

R799.00In Stock

Knowing When It's Time for an Upgrade 🚀

If you've tried all the steps above—using different cables, powerful wall adapters, and even testing with a friend's phone—the charger itself might have reached the end of its life. Internal components can fail without any outward signs. Instead of fighting with a faulty device, upgrading can save you a ton of frustration. A new, reliable Promate charger is often a fantastic and affordable replacement that brings modern features and efficiency.