Quick Answer
To safely receive a router in Alexandra, be available during the day, inspect the sealed box for crush or water damage before signing, then unbox and connect it to your fibre line, confirm both Wi-Fi bands broadcast, and run a quick speed test. Keep the original packaging. For returns, refunds and warranty claims, see our Returns and Warranty policy.
Before the router arrives
Confirm your delivery address and a contact number when ordering so the courier can reach you. In Gauteng, Vumatel and Openserve fibre cover most of the metro, with Rain and MTN 5G as fallback, which keeps your order tracking and any support chat reliable. Make sure someone can be present during the day to receive it. A reliable Wi-Fi 6 router runs about R1,200 to R2,500 for 100-500Mbps lines, so confirm the model and stock before you order. Clear the space where the router will go so you can test it immediately rather than leaving it boxed.
On delivery day in northern Johannesburg
Inspect the outer box for crush, tears or water marks before you sign - signing accepts the parcel as received in good order. Unbox carefully and connect it to your fibre line, confirm both Wi-Fi bands broadcast, and run a quick speed test. Photograph any damage straight away and report it to Evetech the same day; claims are far smoother when flagged within hours. Keep the box, foam and all accessories for the first 7 days in case an exchange is needed.
FAQ
What if my router arrives damaged near Alexandra?
Photograph the damage immediately, note it before signing if it's visible on the box, and report it to Evetech the same day. Same-day reports with photos make a warranty or replacement claim far quicker.
Should I keep the packaging?
Yes - keep the box, foam and accessories for at least the first 7 days. Original packaging is needed for a safe return or exchange and protects the item if a fault appears early.
How long does courier delivery take in Gauteng?
For current delivery times and costs, see our delivery page. A tracking number and the courier name are emailed when the order is dispatched. Order only items showing live stock to avoid back-order delays.
Setup Tip
Inspect the box and the router before you sign - your signature accepts the parcel as undamaged, so check first and photograph any issue on the spot.