Maybe the laptop crawls, maybe a virus got in, or maybe it is going to a younger sibling at varsity. Whatever the reason, you can reset an ASUS laptop to factory settings in about an hour with no tools and no disc. There are two routes: the reset built into Windows, and the F9 recovery key that ASUS builds into many models. This guide takes you through both, in the order you should try them.
Quick Answer
Open Settings, then System, then Recovery, and choose Reset this PC, then Remove everything. If Windows will not start, switch the laptop off, press the power button and tap F9 repeatedly at the ASUS logo on models that include the ASUS recovery partition. Back up first, because both routes erase your files. If the machine is too tired to be worth resetting, an ASUS Vivobook Go 15 8GB/256GB Core i3 is R8,499.
💾 Back up before you wipe anything
A reset with Remove everything deletes every file on the C: drive, and there is no undo. Spend ten minutes here and you will not lose anything you care about.
- Copy Documents, Desktop, Downloads, Pictures and Videos to an external drive or a flash drive. A 64GB drive holds most students' work files.
- Check the game folders. Many save files sit in Documents or inside the game's own folder.
- Export browser bookmarks and note any software licence keys, such as an Office product key.
Photos you have not yet copied are the usual casualty. OneDrive is free for the first 5GB, but uploading a few gigabytes over mobile data in South Africa gets expensive quickly, so use a drive if you are not on fibre.
If device encryption is switched on, find your BitLocker recovery key on the recovery key page of your Microsoft account, since you may be asked for it in the startup menus.
🪟 Reset from Windows 11 or Windows 10
This is the route to use when the laptop still starts, even slowly. Plug in the charger first, because a reset can run for an hour or more and a flat battery halfway through can leave the system corrupted.
- On Windows 11, go to Settings, System, Recovery, and press Reset PC beside Reset this PC. On Windows 10 it is Settings, Update & Security, Recovery, Get started.
- Choose Keep my files if you only want a fresh Windows, or Remove everything if the laptop is changing hands or you want a clean slate.
- Choose Cloud download or Local reinstall. Cloud download fetches a fresh copy of Windows and needs at least 4GB of data, so it suits a Pretoria flat with uncapped fibre far better than a phone hotspot. Local reinstall rebuilds from the files already on the laptop and uses no data.
- Review the summary on the Additional settings screen, then press Reset.
The laptop restarts several times. Expect 20 to 60 minutes with Local reinstall on an SSD, and longer on an older hard drive.
If it crashes before you can reach Settings, hold Shift while clicking Restart on the sign-in screen, then choose Troubleshoot, then Reset this PC.
🔧 Use F9 when Windows will not start
Many ASUS laptops ship with a hidden recovery partition, and F9 is the shortcut into it. Use it when Windows refuses to boot, when the Settings route fails, or when you cannot sign in.
- Shut the laptop down completely and unplug any USB drives or dongles.
- Press the power button, then tap F9 repeatedly as soon as the ASUS logo appears. One press at the wrong moment does nothing, so keep tapping.
- Choose Windows Setup [EMS Enabled] or Recovery if a startup list appears, then pick Recover Windows to entire HD.
- Confirm, then leave it alone. The process takes around 30 to 60 minutes.
Models without an ASUS recovery partition may not respond to F9, and a replaced or repartitioned drive will not have one at all. If nothing happens after several attempts, use the Windows route above. A successful F9 recovery leaves the laptop at the Windows welcome setup, as it was on day one.
The MyASUS app, under Customer Support, also has diagnostics for checking battery and storage health before and after you wipe.
🤝 Wipe properly before you sell or hand it down
Remove everything does not always mean unrecoverable. On the Additional settings screen, turn on Clean data when the laptop is leaving your hands. This overwrites the drive instead of just deleting file entries, so a buyer in Johannesburg or a cousin in Stellenbosch cannot recover your old photos and statements with free software. It adds up to several hours on a large hard drive and is quicker on an SSD.
Before you hand it over:
- Remove the laptop from your Microsoft account under Devices on the account page, and switch off Find my device.
- Check that Windows is activated under Settings, System, Activation. The licence is tied to the hardware and the new owner will not need a key.
- Leave it at the first setup screen, so the new owner enters their own name and account.
If you are buying a laptop for the person who is receiving it, ASUS laptops on special and the wider laptop specials are worth a look. The ASUS Vivobook 15 16GB/512GB Ryzen 5 is R11,399.
Frequently Asked Questions
Will a factory reset remove a virus?
Almost always, yes, because Remove everything reinstalls Windows and deletes every program and file. Scan anything you copy back from your backup before you open it, since a virus can sit in a document or an old installer.
Do I lose Windows after a factory reset?
No. Windows is reinstalled, and the digital licence stays linked to the laptop. You will not need to type a product key afterwards.
What is the difference between Keep my files and Remove everything?
Keep my files removes apps and settings but leaves your personal folders alone. Remove everything wipes the whole drive. Choose the second option for a sale or a hand-down.
How long does a reset take?
Between 20 and 60 minutes with Local reinstall on an SSD, and an hour or more with Cloud download on a slow connection. An F9 recovery takes around 30 to 60 minutes.
What if the laptop still misbehaves after a reset?
If it still freezes, overheats or fails to charge on a clean Windows, the cause is probably hardware rather than software. Run the battery and storage checks in the MyASUS app, and note any error codes before you decide what to do next.
Do I need to remove the battery or the SSD?
No. Leave the hardware alone. A reset only touches the software on the drive.
Ready for a fresh start on a new laptop?
If a reset will not save an old machine, browse the ASUS range in our laptops category and find a Vivobook that fits your budget.