Quick Answer
Fix AR glasses with app compatibility problems before replacing them, because most are software issues you can solve for free with a firmware update, a companion-app reinstall, or switching to a supported phone or OS version. Replacement, at roughly R6,000 to R18,000 for AR glasses, is the last resort. Check the supported-device list and update everything first; only replace if the hardware genuinely cannot run the apps you need.
Diagnose The Compatibility Issue First
App compatibility problems are usually software, not failed hardware. Start by updating the glasses' firmware and the companion app, since vendors patch compatibility regularly. Confirm your phone or PC meets the supported-OS list, because AR glasses often require a recent Android or specific USB-C DisplayPort support. A different cable or port can be the whole problem if the glasses need video over USB-C that your device does not provide.
Reinstalling the companion app and clearing its cache resolves many stubborn pairing and launch failures at no cost.
AR glasses, update firmware and the app, confirm your device is on the supported list, and test a proper USB-C DisplayPort cable.
When Replacement Is Actually Justified
Replace only when the hardware itself cannot run what you need: the glasses are an old generation the apps no longer support, or your essential device will never be compatible. At R6,000 to R18,000, AR glasses are a significant spend, so confirm the limit is hardware, not a missing update or wrong cable. If you do upgrade, check the new model's supported-device list against your phone and apps first, so you do not repeat the same compatibility wall.
FAQ
Is an app compatibility problem usually fixable?
Yes, most are software issues solved by firmware and app updates or a supported OS version. Try those free fixes before considering a costly replacement.
Could the cable be the problem?
Often, yes. Many AR glasses need video over USB-C DisplayPort, so a charge-only cable or unsupported port can break compatibility entirely.
When should I replace instead of fix?
Only when the hardware cannot support the apps you need, even after updates. At R6,000 to R18,000, confirm the limit is hardware before upgrading.
Update firmware and apps and test a DisplayPort USB-C cable first, then only replace AR glasses at Evetech if the hardware truly cannot run your apps.