How Evetech Warranty Works: Complete Claims Guide for SA Buyers

Quick Answer

Evetech's warranty covers manufacturing defects on all components and prebuilt systems for the period stated by the manufacturer, with claims handled locally in South Africa. The process is simple: log the claim online, drop or courier the item to the Centurion office, and Evetech's RMA team handles the rest including OEM liaison.

Standard Warranty Periods by Category

GPUs and CPUs typically carry three years, motherboards and PSUs three to ten years depending on brand, RAM lifetime through manufacturers like Corsair and G.Skill, SSDs three to five years tied to TBW limits, and prebuilt Evetech gaming PCs come with a one-year build warranty plus all underlying part warranties. Each invoice lists the exact terms, and Evetech keeps the record so you don't need the original email.

How to Lodge a Claim Step by Step

First, contact Evetech support through the website's RMA portal or email with your order number, product name, and a clear description of the fault. The team issues an RMA reference within 24 working hours. Next, package the item in original or equivalent protective packaging and either deliver to Centurion HQ or arrange courier collection. Evetech tests, then either repairs, replaces, or credits depending on the OEM ruling.

Common Mistakes That Slow Claims Down

Missing accessories like backplates, GPU power cables, or motherboard I/O shields can pause an RMA. Physical damage from drops or liquid voids most warranties immediately, so document the fault before shipping. Don't attempt repairs yourself, even reapplying thermal paste on a GPU can be flagged as user modification. Keep your invoice number handy, but Evetech's system can usually look up the order from your email.

SA-Specific Considerations

Local warranty means you avoid the dreaded overseas RMA dance. Loadshedding-related power damage is generally not covered, so a quality UPS or surge protector pays for itself fast. For NSFAS-bought student laptops, the warranty transfers fully to the student even though the funder paid. Same-day courier collection is available in Gauteng, Cape Town, and Durban metros.

Frequently Asked Questions

How long does a warranty claim take in South Africa?

Most claims resolve within 5 to 14 working days for in-stock replacements. GPU and motherboard claims that go to the OEM (ASUS, MSI, Gigabyte) can take 2 to 4 weeks because the part has to be tested by the brand's local agent. Evetech communicates progress at each step.

Do I need the original box for a warranty claim?

Not strictly, but it dramatically reduces transit damage risk and speeds OEM acceptance. If you've discarded it, ask Evetech to courier a return box or use a sturdy generic box with thick foam, anti-static bags for boards, and proper labelling.

What if my product is discontinued and can't be replaced?

Evetech offers a like-for-like replacement of equivalent or better spec, or store credit at the original purchase value, whichever you prefer. This is standard policy and written into the warranty terms, so you're never stuck with a paperweight.