A PC assembled to your own component list can fall outside ECTA's seven-day no-reason cooling-off right because the Act excludes goods made to the consumer's specifications or clearly personalised. That affects buyer's remorse, not the requirement that the completed machine be of acceptable quality.

Quick Answer

If you choose a unique case, GPU, storage and cooling combination for assembly, confirm in writing whether the order is treated as made to specification before payment. ECTA cooling-off may be excluded. A standard preconfigured model selected from ordinary stock may present different facts. CPA Sections 55 and 56 can still protect a custom build that has a qualifying defect for six months after delivery. This distinction is general information; a disputed configuration needs current advice.

🧩 Save the exact custom instruction

Keep the quote, parts list, assembly notes and every approved substitution. The record shows what was personalised and what the supplier agreed to deliver.

Evetech's PC best-sellers and best-selling tech range give standard configurations to compare against a truly bespoke order.

⏳ Ask about cancellation before assembly starts

Cancelling before work or component allocation begins may be easier under the contract, even if the post-delivery cooling-off exclusion would apply. Get the cancellation stages and any reasonable committed costs in writing.

A product line called "custom" is not automatically personalised. The actual choices and assembly instruction matter more than the marketing name.

🔧 Keep defects on the six-month quality route

If the delivered PC has faulty RAM, the wrong GPU or repeatable supported-setting crashes, describe that failure rather than a change of mind. A custom order must still match the agreed specification and applicable quality standard.

The cooling-off exclusion does not reduce a valid Section 56 refund to a store credit or force a repair-first sequence.

Frequently Asked Questions

Can I cancel a custom-built pc order within 7 days for any reason?

Not necessarily. Goods made to your specification or clearly personalised can be excluded from ECTA cooling-off.

Does Section 56 still cover a custom build after delivery?

It can. Custom assembly does not remove applicable CPA quality rights for defects.

What counts as 'made to specification' for a pc build?

Goods produced or assembled to the consumer's particular instructions can qualify. The exact choices and contract matter.

Can I cancel before the build actually starts?

Possibly under the agreement or supplier policy. Ask about committed costs and get the answer before ordering.

Does buying a pre-configured 'custom series' pc count as made to spec?

The label alone does not decide. A standard stock configuration may differ from a machine altered to individual instructions.

Should I confirm the cooling-off policy before ordering a custom build?

Yes. Save the written cancellation and custom-order terms with the final parts list.

Does a custom build's cooling-off exclusion affect the refund on a defect claim?

No automatic link exists. Cooling-off and CPA defect remedies address different circumstances.

Building a PC around a component list that belongs only to you? Compare standard Evetech systems with the custom route, then save the parts list and cancellation terms before assembly begins.