When a courier drops off the wrong gaming pc, SA consumer law puts the cost of fixing the mistake on the supplier, not you. Evetech arranges free collection of the wrong unit alongside the correct dispatch, so you never pay for a seller's error.
If a supplier sends goods that do not match your agreement, report the mismatch and stop using the item. Under the CPA route for goods rejected after delivery without a prior chance to examine them, return is at the supplier's risk and expense.
Photograph the shipping label, sealed box label and product label. Give the supplier the order number and state the exact difference, such as the wrong graphics card, storage capacity or complete PC model.
Ask for written collection instructions and your choice of the correct goods or another applicable remedy. Do not book and pay for your own courier until responsibility has been confirmed.
Read the carton label before cutting seals. Match the model and visible specifications against the invoice.
If the outer carton is generic, open only as far as needed to identify the product. Photograph the packing arrangement in case the machine must travel back.
Do not install software, register bundled codes or move parts from the wrong PC. Those actions create avoidable questions about condition and make the exchange harder to trace.
Capture the courier label, full carton, serial-number label, incorrect product and original invoice or order screen. One wide image should show that the item is in your possession and has been kept in good condition.
Write one sentence that compares ordered and received goods. "Ordered 1TB SSD, received 512GB SSD" is easier to act on than "wrong PC arrived".
Keep the packaging, foam, cable bags and accessories together. The supplier needs a complete return even though the picking error was not yours.
The CPA distinguishes a rejection because goods did not match the agreement from a cooling-off change of mind. Under the mismatch route, the supplier bears the transport cost and the risk while the goods travel back.
Ask the supplier to book collection or approve the carrier. Confirm the collection address, insured value and tracking number.
Do not hand a high-value PC to an unverified driver. Check the booking reference and get a collection receipt.
The correct item is often the fastest practical fix when stock exists. Ask whether it can be allocated before the wrong unit is collected and whether the original delivery estimate changes.
If you want to end the transaction, state that and ask the supplier to confirm the applicable refund route. The facts can affect the available remedy, so get the answer in writing.
When shopping again, use the gaming PC best-seller list to compare complete configurations and the wider best-selling range for related gear. Save the exact item name and specification before payment.
For goods rejected because they do not match the agreement in the CPA route described above, the supplier carries the transport cost and transit risk.
No. Use only what is needed to identify the mismatch, then preserve the goods and packaging for collection.
It can if colour formed part of the agreed product description. Save the order record and show the difference in your report.
Photograph the labels before use, report the exact mismatch in one message, and get written collection and remedy instructions from the supplier.
For goods rejected because they do not match the agreement in the CPA route described above, the supplier carries the transport cost and transit risk.
No. Use only what is needed to identify the mismatch, then preserve the goods and packaging for collection.
It can if colour formed part of the agreed product description. Save the order record and show the difference in your report.
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