A warranty card and a piece of consumer law can look like two answers to the same question. They are better understood as two layers. In South Africa, the Consumer Protection Act sets a floor for goods that turn out to be defective, and a product warranty sits on top of that floor. Here is how those layers relate to the 1-year and 2-year terms on AULA products at Evetech, without the legal jargon.

Quick Answer

The two sit side by side: a warranty adds to the protection the Consumer Protection Act already gives you for defective goods, and never takes it away. At Evetech, the AULA WIN68, HERO and AG75 magnetic boards (R449 to R2,799) carry 2 years of local warranty and every other AULA product carries 1 year. Keep your invoice, because either route starts with proof of purchase.

⚖️ Two layers of protection

Think of it this way.

The law is the floor. The Consumer Protection Act sets baseline expectations for goods sold in South Africa, including what happens when something is defective or not fit for the purpose it was sold for. It applies because of the law itself, not because a seller chose to offer it.

The warranty is a layer on top. A product warranty is a promise that covers the item for a stated period. It can add to your position, but it cannot reduce the rights the Act gives you.

The detail of the Act, including exactly what it requires and in which circumstances, is set out in the Act itself. If you need the specifics for your situation, read the Act or contact the National Consumer Commission rather than relying on a summary. This article deliberately does not paraphrase its sections.

🗂️ How the AULA terms split at Evetech

The warranty layer is simple once you know which group a product belongs to.

  • Two years: the nine magnetic keyboards. That means every AG75 edition, Pro and Ultra, the HERO 84 HE, all three HERO 75 HE colours, and the WIN68 pair.
  • One year: all other AULA products. That covers the S102 PRO, F99 Max, L99 and F87 Pro V2 keyboards, the four SC-series mice (SC620 Contour, SC590 Pro, SC900 MAX and SC800 MAX), the MP-XL pad, the A500, A600 and G7 headsets, and the AC306 set.

Colourways do not change the term. There is no brand-wide two-year promise, so a one-year product like the SC620 Contour does not inherit the magnetic boards' longer cover.

🧾 What to keep and what to do

Whichever layer you end up relying on, the same habits help.

  1. Keep the invoice. Proof of purchase shows where and when you bought the item. Save a digital copy the day it lands.
  2. Test early. Try every key, button and connection mode in the early days of use. On a headset, check both ear cups and the mic.
  3. Describe the fault clearly. Note what happens, how often, and on which connection. "The W key registers twice on every press" is far more useful than "the keyboard is broken".
  4. Contact Evetech. Claims on AULA products bought at Evetech are handled locally in South Africa, not by an overseas seller.

🇿🇦 Why buying locally matters here

Both layers are easiest to use when the seller is local. A local purchase means a South African invoice, a team in the same country and a claim that does not have to travel overseas. That matters as much for a one-year MP-XL pad as for a two-year AG75.

You can compare keyboards in Evetech's gaming keyboards category and mice in the gaming mice section, with the warranty group in mind.

Frequently Asked Questions

Is the warranty instead of the law, or on top of it?

On top of it. The warranty is extra cover; it does not remove anything the law already gives you.

Which AULA keyboards sit in the two-year group?

The magnetic ones, from the compact WIN68 pair through every HERO and AG75 edition.

Where can I read what the Act actually says?

In the Consumer Protection Act itself. The National Consumer Commission is the body to approach for guidance on your specific case.

What if my product is faulty right out of the box?

Contact Evetech with your invoice and a clear description of the fault.

Do I need the original box?

Keeping it for the early weeks makes returning an item easier, though the invoice is what proves the purchase.

Ready to buy with your rights and your warranty in view? Browse Evetech's keyboards and mice, check each product's warranty group, and keep your invoice safe once you order.