A free keyboard still has a model, promotion and written terms that may differ from the PC beside it. Warranty on bundle freebies should be confirmed from the campaign documents, invoice and applicable CPA rights.
Quick Answer
A keyboard described as free still needs its own claim check. Coverage can depend on the promotion terms, the item supplied, its separate warranty, the invoice and applicable consumer law. Do not assume the keyboard shares the PC's warranty period, and do not assume the word "free" removes every remedy.
Capture the offer when comparing popular products across Evetech. If the promotion sits beside a complete machine, also save the relevant listing from the best-selling gaming PC collection. The screenshot should show the campaign date, qualifying PC, free item and any linked terms.
Identify the actual free item
Promotional copy may name a model, describe a minimum specification or say that the item depends on available stock. Record what arrived. Photograph the keyboard box, model code, serial number and the shipping label that ties it to the main order.
Check whether the invoice lists the keyboard on its own line, at a reduced amount, or only in the order notes. A zero-value line can still be useful because it proves which item formed part of the transaction.
Read the campaign terms
Look for the claim period, responsible party, exclusions and remedy if the original promotional stock is unavailable. Save the terms locally because campaign pages can change after the deal ends.
Ask whether the free item must be registered with its manufacturer. If registration unlocks an added warranty, note the deadline and keep the confirmation. That manufacturer offer is separate from the facts and rights surrounding the original bundle sale.
Do not send the whole gaming PC back for a keyboard fault unless the authorised claim route tells you it is needed. Record the fault with another USB port or supported device where safe, and note whether the keyboard lights, disconnects or produces incorrect keys.
Make a focused claim
Quote the main order number, free item's exact model and serial, date the fault appeared, tests performed and remedy requested. Attach the offer screenshot, invoice or order record and clear fault evidence.
If the answer is that free items have no cover at all, ask for the contractual and legal basis in writing. A qualifying defect arising during the first six months may engage the implied warranty under CPA Section 56, with the Act and the particular transaction shaping the remedy. Promotional bundles raise fact-specific questions, so use current NCC or CGSO guidance and obtain legal advice for a disputed claim.
FAQ
Does the keyboard get the PC's full warranty term?
Do not assume so. Check the exact campaign, invoice, keyboard warranty and claim route.
What if replacement promo stock is gone?
Ask what remedy the campaign terms and applicable law provide. A different item should not be accepted without its identity and terms being clear.
Should I keep the freebie packaging?
Keep it while practical, especially its model and serial labels. Also save the offer, order record and delivery photographs.
Save the bundle offer, identify the free item's exact model, and make any claim with its own evidence and written terms.